Helping BookMyTaxi capture a larger audience with an online platform.
How we changed the experience around running errands through gofer.
Designing a platform that goes beyond just a dating app
Simplifying your everyday job search and service hunt
Helping BookMyTaxi capture a larger audience with an online platform.
How we changed the experience around running errands through gofer.
Designing a platform that goes beyond just a dating app
Simplifying your everyday job search and service hunt
Gofer is an app that fosters the way people purchase grocery or get things picked up and delivered at their homes. With just a click of a few buttons, you can order, approve, cancel, track and receive your order in no time. We designed two flows for the app, One where the driver can either pick up the requested items or can purchase products requested by the users through the app.
After a lot of brainstorming and detailed requirement gathering, we decided to design two apps for Gofer. One was the user app and the other one was a driver app. The biggest challenge while designing this was to keep the experience around the user journey similar and relevant to each user.
For example one of the key aspects of the app, as you can see in the user flow diagram, was when the user placed an order after paying a token amount to the driver, some things can be out of stock or low in quantity. The driver would then notify the user with a ballpark estimation of the items as well as inform them of the unavailable items. The user can either confirm the order or decline it.
Keeping this flow simple as well as designing the interface in a minimal and user-friendly manner so that the users can quickly get the correct information in time and take relevant actions was what made this challenging for our team.
While placing the order on Gofer app, we provided users the option to order from nearby stores or search a store based on their preference. To enhance the overall experience as well as generate revenue for our client, we suggested that he introduce offers and discounts for nearby stores in the home screen.
There was a major challenge we faced while devising the payment module for the users and the drivers. After a few fallbacks we suggested the client to introduce an initial ‘token amount’ that the driver would receive regardless of the order being rejected or a few items missing. The final payment would happen only after the user has reviewed the order and approved the prices of the items.
This was a rather challenging flow to design as we had to keep both the users in mind and define their end goals to get to the solution of the platform.
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